Privacy Policy — 1st Tecno Solutions

1. Who We Are

This privacy policy applies to 1st Tecno Solutions (referred to as “we”, “us” or “our” in this document). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any questions about this policy, please contact us at hello@1sttecno.co.uk.

2. What Data We Collect

We may collect and process the following categories of personal data:

Contact information — name, email address, telephone number, and postal address
Enquiry and correspondence data — messages you send us via our contact form or by email
Usage data — information about how you use our website, including IP address, browser type, pages visited, and time on site (collected via cookies)
Business information — company name and job title, where relevant to the services you enquire about

We do not collect sensitive personal data (as defined under UK GDPR) unless you explicitly provide it and consent to its use.

3. How We Use Your Data

We use personal data for the following purposes and on the following legal bases:

To respond to your enquiries — Legitimate interest / Contract performance
To provide our services — Contract performance
To send service-related communications — Legitimate interest
To improve our website and services — Legitimate interest
To comply with legal obligations — Legal obligation
To send marketing communications (where opted in) — Consent

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies — necessary for the website to function. These cannot be disabled.
Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics). These are only set with your consent.

You can control cookies through the cookie consent banner shown on your first visit, or through your browser settings at any time.

5. Data Sharing and Disclosure

We do not sell, rent or trade your personal data. We may share data with:

Service providers acting as data processors on our behalf (e.g. hosting providers, email platforms), bound by appropriate data processing agreements
Legal and regulatory authorities where required by law
Professional advisers including lawyers and accountants, bound by confidentiality obligations

We do not transfer personal data outside the UK except where adequate safeguards are in place.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods:

Enquiry data — 2 years from last contact
Client records — 7 years (legal and accounting requirements)
Marketing consent records — until consent is withdrawn

7. Your Rights

Under UK GDPR, you have the following rights:

Right of access — to obtain a copy of your personal data
Right to rectification — to correct inaccurate data
Right to erasure — to request deletion of your data in certain circumstances
Right to restrict processing — to limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interest or for direct marketing
Rights related to automated decision-making — we do not carry out automated decision-making

To exercise any of these rights, please contact us at hello@1sttecno.co.uk. We will respond within one calendar month.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Our website uses SSL/TLS encryption for all data transmission.

9. Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to those sites. We encourage you to read the privacy policy of any third-party site you visit.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

12. Contact Us

For any privacy-related queries, to exercise your rights, or to make a complaint, please contact:

1st Tecno Solutions
Email: hello@1sttecno.co.uk
Registered in England & Wales